RETURN & REFUND POLICY

Last updated: October 13, 2026

The first bottle of your first Velara order comes with a 60-day money-back guarantee. Take every capsule, and if Velara is not right for you, we refund that bottle, even if it is empty.

The guarantee, in plain terms

The money-back guarantee covers one bottle: the first bottle of your first Velara order. You have 60 days from the date that order is delivered to request a refund for it, whether the bottle is sealed, opened, partly used or empty. The guarantee applies once per customer and household. Additional bottles in the same order, later orders and subscription renewals are not covered by the money-back guarantee. They remain covered for damaged, defective, incorrect or lost items as described below.

How to request a refund

1. Email support@try-velara.com within 60 days of delivery with your order number and the word refund.
2. We confirm within 24 hours on business days.
3. We refund the price of your first bottle to your original payment method.

You do not need to ship anything back. If we do ask for an item to be returned, we will send you a prepaid return label and the return address at that point. You never pay to return a Velara product.

How long the refund takes

We approve or decline within 24 hours on business days. Once approved, the refund is issued to the original payment method. Depending on your bank or card provider, it takes 5 to 10 business days to appear on your statement.

Change of mind

Covered for the first bottle of your first order only. Within 60 days of delivery, contact us for a full refund of the price of that bottle, opened or not. Other bottles and later orders are not eligible for a change-of-mind refund.

Multi-bottle orders

If your first order contains more than one bottle, the guarantee covers the first bottle of that order. The refund amount is the price of one bottle as charged in that order (the total order price divided by the number of bottles). The other bottles of the order are not refundable under the guarantee.

Cancelling an order before it ships

Email support@try-velara.com as soon as possible. If the order has not yet been handed to the carrier, we cancel it and refund it in full, including any shipping charge. If it has already shipped, the 60-day guarantee on the first bottle of your first order applies.

Incorrect shipping address provided at checkout

Please double-check your shipping details before placing an order. If an incorrect, incomplete, or outdated shipping address was provided at checkout and the package is delivered to that address or cannot be delivered as a result, we cannot issue a refund.

However, because we want to make sure you receive your product, we offer a one-time complimentary reshipment to your updated, correct address. Please note that because fulfillment and carrier costs are incurred for each shipment, this courtesy reshipment can only be granted once per order. We cannot issue refunds or offer additional free replacements if the second shipment also cannot be delivered.

Damaged, defective, or incorrect items

Email support@try-velara.com within 30 days of delivery with your order number and a photo. We send a replacement at no cost, or a full refund including any shipping charge, whichever you prefer. This applies to every order and every bottle, whether or not the bottle has been opened. You do not need to return the item.

Orders that never arrive

If your tracking has not updated for 7 business days, or the carrier marks the package delivered to the correct address on file and you do not have it, email support@try-velara.com. We open a trace with the carrier. If the package is not located within 7 business days of that trace, we reship your order free of charge or refund it in full, your choice.

Exchanges

Yes. If you ordered the wrong product or the wrong size bundle, email support@try-velara.com within 60 days of delivery. As long as the bottles are unopened, we ship the correct product and refund or charge the difference.

Subscription orders

If your first order is a subscription order, the 60-day guarantee covers the first bottle of that first delivery. Subscription renewals are not covered by the money-back guarantee. Cancelling a subscription is separate from requesting a refund. You can cancel, pause or skip your subscription at any time before the next renewal. See our Cancellation Policy.

Return shipping and fees

When we request a return, return shipping is free. We do not charge a restocking fee. We do not deduct original shipping from your refund.

Return method and address

Returns, when we request one, are handled by mail within the United States. We provide the return address and a prepaid label with your return authorization. Please do not send anything back before you have that authorization, because unlabeled packages cannot be matched to an order.

Items we cannot refund

Bottles other than the first bottle of your first order, refund requests made more than 60 days after delivery, subscription renewals (except damaged, defective, incorrect or lost items as described above), orders delivered incorrectly or lost due to an invalid shipping address provided at checkout (eligible for a one-time reshipment only), gift cards, and digital products such as e-books once the download link has been opened.

Before you dispute a charge

If something has gone wrong with your order, email support@try-velara.com first. We answer within 24 hours on business days and we would rather fix it directly than have you go through your bank.

Business information

North Shore Digital Brands LLC
5830 E 2nd St, Ste 7000 #34170
Casper, WY