Política de envío
SHIPPING POLICY
Last updated: September 23, 2026
We ship every order from the United States. Here is exactly what happens after you check out.
Order processing (handling time)
Orders are packed and handed to the carrier within 1 to 3 business days of payment. We process Monday through Friday, excluding US public holidays. Processing can take a day or two longer during a launch or a holiday rush, and we say so on the site when that happens.
Where we ship and what it costs
United States. Shipping is free on every order, with no minimum. Carrier: USPS. Estimated transit time after dispatch: 5 to 10 business days. Total estimated time from order to doorstep: 6 to 13 business days.
International. We ship to most countries worldwide. Shipping cost for your country is calculated and shown at checkout before you pay, so there are no surprises. Carrier: USPS International, handed to your national postal carrier for final delivery. Estimated transit time after dispatch: 7 to 21 business days depending on destination and customs.
International customers are responsible for any import duties, taxes, or customs fees charged by their own country. These are set by your government, not by us, and we have no way to collect or waive them.
Tracking your order
Every order ships with tracking. You receive a tracking number by email as soon as the carrier scans your parcel. You can also check the status any time at try-velara.com/apps/parcelpanel using your order number and email address. If you have not received a tracking email within 4 business days of ordering, email support@try-velara.com and we will send it manually.
If your package is delayed, missing, or marked delivered but not received
Email support@try-velara.com with your order number. This is the process we follow:
1. We check the carrier scan history the same business day.
2. If the parcel has not moved for 7 business days, or is marked delivered and you do not have it, we open a formal trace with the carrier.
3. If the carrier does not locate it within 7 business days of that trace, we reship your order free of charge or refund it in full. You choose which.
We do not ask you to chase the carrier yourself.
Incorrect or incomplete addresses
Please check your address at checkout. If a parcel comes back to us because the address was incomplete, email support@try-velara.com and we will reship it to a corrected address at no cost to you. This only works once per order.
Delays outside our control
Severe weather, carrier backlogs, and customs inspections can add time. When that happens we track the parcel with you and apply the process above if it stops moving. Delivery estimates are estimates, not guarantees.
Returns
Every order is covered by our 90-day money-back guarantee. See our Return and Refund Policy at try-velara.com/policies/refund-policy.
Business information
North Shore Digital Brands LLC
5830 E 2nd St, Ste 7000 #34170
Casper, WY 82609
United States
Email: support@try-velara.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Response time: within 24 hours on business days