Privacy policy

PRIVACY POLICY

Last updated: November 2, 2026

This Privacy Policy describes how North Shore Digital Brands LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from try-velara.com (the “Site”).

Contact Information
North Shore Digital Brands LLC
5830 E 2nd St, Ste 7000 #30772
Casper, WY 82609
United States
Email: support@try-velara.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Response time: within 24 hours on business days

1. Personal Information We Collect

When you visit the Site, we may collect certain information automatically about your device and your interaction with the Site, including:
- IP address
- browser type
- device type
- time zone
- pages viewed
- referring website or source
- browsing actions and usage data on the Site

When you place an order or attempt to place an order, we may collect:
- name
- billing address
- shipping address
- email address
- phone number (mobile number)
- payment details
- order information

When you contact us for support, we may collect:
- your name
- email address
- order details
- communications and support history

We may also receive information from third parties such as:
- Shopify
- payment processors
- shipping and fulfillment providers
- fraud prevention providers
- analytics providers
- advertising platforms

2. How We Use Your Information

We may use your personal information to:
- provide products and services
- process and fulfill orders
- send order confirmations, shipping updates, customer service messages, and abandoned checkout reminders
- process subscription or recurring purchase orders
- detect, prevent, and investigate fraud, abuse, chargebacks, and security incidents
- improve our website, products, offers, and customer experience
- provide advertising, remarketing, and performance measurement
- comply with legal obligations
- enforce our terms, policies, and business protections

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:
- operate and secure the Site
- remember customer preferences
- understand website traffic and user behavior
- measure advertising effectiveness
- support remarketing and analytics

You can usually control cookies through your browser settings. Blocking some cookies may affect the functionality of the Site.

4. How We Share Personal Information

We may share personal information with trusted third parties as needed to operate our business, including:
- Shopify and e-commerce infrastructure providers
- payment processors
- shipping, logistics, and fulfillment providers
- fraud prevention and dispute management providers
- analytics and advertising partners
- IT, hosting, and customer support providers
- legal, regulatory, or governmental authorities when required by law or to protect our rights

We do not sell personal information for money. However, some use of cookies or advertising technologies may be considered “sharing” or use for targeted advertising under certain privacy laws.

Please note: Mobile phone numbers and text messaging originator opt-in data and consent are strictly excluded from third-party sharing as detailed in Section 5 below.

5. Marketing Communications & SMS Text Messaging

Email Marketing:
If you provide your email address or otherwise opt in, we may send you promotional messages, product updates, or marketing communications. You can unsubscribe at any time by using the unsubscribe link in any email or by contacting us at support@try-velara.com.

SMS / Text Messaging Terms & Privacy:
If you opt in to receive text messages from us (including at checkout, via website sign-up forms, or through order updates), we collect and use your mobile phone number, purchase history, order status, and interaction data to send you order confirmations, shipping updates, abandoned cart reminders, and promotional or personalized marketing text messages.

• Frequency & Rates: Message frequency varies. Standard message and data rates may apply depending on your mobile carrier plan.
• How to Opt Out: You can opt out or cancel SMS communications at any time by replying STOP to any text message received from us. After texting STOP, you will receive one final confirmation message.
• Help & Support: If you experience issues or need assistance, reply HELP to any text message or contact our support team at support@try-velara.com.
• Strict Prohibition on Sharing Mobile Information: We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties under any circumstances.

6. Data Retention

We retain personal information for as long as reasonably necessary to:
- provide our products and services
- maintain business and tax records
- process subscriptions and recurring orders
- resolve disputes
- enforce agreements
- comply with legal obligations

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:
- request access to personal information we hold about you
- request correction of inaccurate personal information
- request deletion of your personal information, subject to legal exceptions
- opt out of certain forms of sharing or targeted advertising
- not be discriminated against for exercising applicable privacy rights

To make a privacy request, please contact us at support@try-velara.com.

10. California Privacy Notice

If you are a California resident, you may have rights under California law, including the right to know, delete, correct, and opt out of certain sale or sharing of personal information, subject to applicable exceptions.

You may submit a request by emailing support@try-velara.com.

We will not discriminate against you for exercising any applicable privacy rights.

If applicable law requires us to honor browser-based opt-out preference signals, we will do so where required.

11. Third-Party Services and Links

Our Site may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. International Transfers

We sell to customers in the United States and internationally, and some of our service providers may process data in other jurisdictions. By using the Site, you understand that your information may be transferred to and processed outside your state or country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. The updated version will be posted on this page with the revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

North Shore Digital Brands LLC
5830 E 2nd St, Ste 7000 #30772
Casper, WY 82609
United States
Email: support@try-velara.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Response time: within 24 hours on business days